FAQ

 

1Q: How about the sample policy? 


A: Sometimes a free sample is possible. However, please pay us the freight cost, or give us your courier No.

 

2Q: Any discount possible if I place an order?


A: Yes we have different price ranges (discounts) based on different order quantities. Please contact our sales REP for detailed price information.

 

3Q: How do you ship?


A: We usually ship by famous courier such as FedEx, UPS, DHL, TNT, EMS etc. 

 

4Q: How long is the delivery time?


A: Different products and quantities have different procedures and different timing. The production lead time is 3-20 days. We may promise that we can try our best to finish all of your orders within the shortest time. For more information, please contact us directly.

 


5Q: Are customized products accepted?


A:Your idea, your choice, we design, we make, Kraft Fusion to be your factory.
 


6Q: More information about payment terms?


A:We can accept PayPal, T/T and Western Union for money transfer and cash.

 

7Q: Can we order the color we want?


A: Yes, we can make any color you want..
 

 

8Q- How do we make Resin jewelry

The resin jewellery is made by Epoxy resin, which is to be casted in specially developed Molds with fusening of flowers, gemstones, misc fashionable items & then demolded by hand after curing time, which is normally 24 hours.

 

 

9Q-May I purchase gift vouchers online?

 

Yes, Kraft Fusion has gift-wrapped gift vouchers available for purchase on the Online store with a validity of 1 year. These gift vouchers are not redeemable for cash. Remaining credit cannot be paid in cash.  We are happy to wrap your gift purchase in the Kraft

Fusion gift wrapping and deliver it for you. During the checkout process, there is a box to tick if the item is a gift.  We will ask you if you would like a free gift tag, and ask you to include a gift message and any special delivery instructions. 

 

 

10Q-May I ship orders to multiple addresses?

No, we are not able to do split shipments.  You will need to create multiple orders if you wish to send to multiple destinations.

 

 

11Q-May I change my online order once I have placed it?

On line not possible, pl write a mail & contact personally on telephone no’s given in web site.

 

 

12Q- An item in my online delivery is faulty, what do I do?

Faulty Items

If you have received something in your delivery which is faulty, please contact us on

+855 87 89 80 40 or by Email to kraftfusionglobal@gmail.com


We will offer a refund or replacement when an item is faulty or demonstrating a major problem.
Proof of purchase must be supplied.

We will incur all reasonable shipping costs if the item is deemed to be faulty, and will let you know the way to return the goods. We assess the goods once we receive them.

We will not cover shipping costs for items damaged due to mistreatment or harsh wear.
Upon receiving the item, we will send you a replacement in the same color and size.

 If the item has sold out and cannot be replaced, a full refund will be issued on the original purchase price. 

 

 

13Q-I ordered a gift for a friend who lives overseas and they had to pay duties & taxes...why is this?

 

Duties & Taxes

Taxes and duties may be applied by customs in the country where the order is delivered. Local taxes and duties incurred are the responsibility of you the customer. These charges are outside of our control and