Returns Policy

 

If you are in anyway dissatisfied with your purchase, please return it to the Reply Paid address below within 3 days of receiving it. We will credit or refund the full purchase value of the items returned (excluding delivery). Please note that items must be returned unused in their original undamaged packaging.

 

Your order number is contained on the confirmation email. If you do not know your order number, please write the purchaser's surname instead. Please also send a note to us via the Contact Us page telling us what you are returning and whether you would like an exchange or refund.

Please pack the goods carefully in their original packaging to ensure they are not damaged during their return.

 

Damaged Products

All our products and hampers are quality inspected and packed carefully, so damages are rare. However occasionally damages occur during transit that are beyond our control. If your goods arrived damaged please return them to the above Reply Paid address and we will send you a replacement. If we do not have an exact replacement in stock, you will be able to choose between a full refund or a credit towards another purchase.

If you received a hamper containing damaged items you can choose to either:

  • Return the full hamper to us and we will send you a complete replacement; or
  • Keep the hamper and tell us what items in the hamper were damaged. We will send you replacement items.

 

 

Unclaimed Products

Where an order is returned to our warehouse as unclaimed we will attempt to contact the customer and hold the order at our warehouse for up to 30 days. If after 30 days following the return of the item we have not been able to make contact with the customer we will cancel the order. Due to the perish ability of some   items, delivery and return costs, and the customized nature of our products, a refund or re delivery may not be available at this point.

 

 

 Other Concerns

If you are not fully satisfied with your purchase but don't necessarily want to return the item please contact us using the Contact Us page or by emailing on (kraftfusionglobal@gmail.com). We will do everything possible to rectify the problem.